IT Systems & Support Technician

This is a full-time, onsite position based in Stockholm, Sweden.

Do you have a passion for gaming and IT operations? As a part of my3Twelve, you will have an opportunity to join a dynamic team supporting a global enterprise client. My3Twelve is seeking a technically skilled professional who thrives in both hands-on IT support and strategic systems administration. This role is ideal for someone eager to grow into advanced responsibilities, independently drive projects, and act as a technical project manager with minimal oversight.

Key Responsibilities

· Provide front-line technical support, troubleshooting hardware/software issues, and delivering desktop support across multiple platforms

· Manage onboarding/offboarding IT tasks (PC build-out, dev kit setup, etc.)

· Maintain and optimize a large fleet of test devices (Windows, Android, Chrome OS, etc.)

· Transition lab operations to cloud-hosted environments

· Develop and deploy automation scripts (PowerShell or similar)

· Set up lab infrastructure (racking, cabling, servers, provisioning)

· Own and improve processes for managing technical requests, tracking issues, and communicating status

· Deliver both tactical (day-to-day) and strategic (long-term) IT projects

· Evaluate and recommend hardware solutions for diverse technical needs

· Monitor, maintain, and secure servers, networks, and computer systems

· Implement system updates, patches, backups, and disaster recovery operations

· Ensure compliance with security, privacy, and regulatory requirements

· Collaborate with cross-functional teams to resolve issues and enhance system performance

· Document IT procedures and system configurations

· Independently drive projects to completion, acting as a technical project manager:

· Develop project plans and timelines

· Proactively identify and mitigate risks

· Communicate project status and milestones to stakeholders

· Facilitate team meetings and stakeholder reviews

· Track KPIs and project outcomes

· Capture lessons learned and implemented best practices

Qualifications

· 3–5 years’ experience in IT operations or similar roles

· Bachelor’s degree in Computer Science, Information Technology, or related field

· Strong scripting skills (PowerShell, C# preferred)

· Deep knowledge of operating systems (Windows, Linux), as well as using and automating Azure and XML

· Experience with network administration, security, and Azure virtual machines

· Familiarity with corporate IT environments (AAD, AD, Directory Services, SharePoint, ADO)

· Experience with ITIL-based helpdesk systems and ticketing platforms (JIRA, Autotask, Kaseya, etc.)

· Ability to work independently and collaboratively

· Service-minded, positive, can-do attitude

· Highly Recommended:

· Experience in IT operations/engineering for a game studio

· Certifications: CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate

· Experience troubleshooting client issues in complex corporate environments

· Experience in technical lab environments and front-line IT operations